PASS GUARANTEED QUIZ ISOIEC20000LI - MARVELOUS FREE BEINGCERT ISO/IEC 20000 LEAD IMPLEMENTER EXAM SAMPLE

Pass Guaranteed Quiz ISOIEC20000LI - Marvelous Free Beingcert ISO/IEC 20000 Lead Implementer Exam Sample

Pass Guaranteed Quiz ISOIEC20000LI - Marvelous Free Beingcert ISO/IEC 20000 Lead Implementer Exam Sample

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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?

  • A. Clarity
  • B. Appropriateness
  • C. Responsiveness

Answer: C

Explanation:
In the scenario described, Kyte's failure to provide answers to users' questions in the Q&A section of its online shopping website demonstrates a lack of responsiveness. Responsiveness is a key principle of an effective communication strategy, especially in customer service. It involves timely and appropriate reactions to inquiries and feedback, ensuring that customers' concerns and queries are addressed promptly. By not responding, Kyte is not adhering to this principle, potentially affecting customer satisfaction and trust.


NEW QUESTION # 27
Diana works as a customer service representative for a large e-commerce company. One day, she accidently modified the order details of a customer without their permission Due to this error, the customer received an incorrect product. Which information security principle was breached in this case7

  • A. Confidentiality
  • B. Availability
  • C. Integrity

Answer: C

Explanation:
According to ISO/IEC 27001:2022, information security controls are measures that are implemented to protect the confidentiality, integrity, and availability of information assets1. Controls can be preventive, detective, or corrective, depending on their purpose and nature2. Preventive controls aim to prevent or deter the occurrence of a security incident or reduce its likelihood. Detective controls aim to detect or discover the occurrence of a security incident or its symptoms. Corrective controls aim to correct or restore the normal state of an asset or a process after a security incident or mitigate its impact2.
In this scenario, Socket Inc. implemented several security controls to prevent information security incidents from recurring, such as:
* Segregation of networks: This is a preventive and technical control that involves separating different parts of a network into smaller segments, using devices such as routers, firewalls, or VPNs, to limit the access and communication between them3. This can enhance the security and performance of the network, as well as reduce the administrative efforts and costs3.
* Privileged access rights: This is a preventive and administrative control that involves granting access to information assets or systems only to authorized personnel who have a legitimate need to access them, based on their roles and responsibilities4. This can reduce the risk of unauthorized access, misuse, or modification of information assets or systems4.
* Cryptographic controls: This is a preventive and technical control that involves the use of cryptography, which is the science of protecting information by transforming it into an unreadable format, to protect the confidentiality, integrity, and authenticity of information assets or systems. This can prevent unauthorized access, modification, or disclosure of information assets or systems.
* Information security threat management: This is a preventive and administrative control that involves the identification, analysis, and response to information security threats, which are any incidents that could negatively affect the confidentiality, integrity, or availability of information assets or systems.
This can help the organization to anticipate, prevent, or mitigate the impact of information security threats.
* Information security integration into project management: This is a preventive and administrative control that involves the incorporation of information security requirements and controls into the planning, execution, and closure of projects, which are temporary endeavors undertaken to create a unique product, service, or result. This can ensure that information security risks and opportunities are identified and addressed throughout the project life cycle.
However, information backup is not a preventive control, but a corrective control. Information backup is a corrective and technical control that involves the creation and maintenance of copies of information assets or systems, using dedicated software and utilities, to ensure that they can be recovered in case of data loss, corruption, accidental deletion, or cyber incidents. This can help the organization to restore the normal state of information assets or systems after a security incident or mitigate its impact. Therefore,information backup does not prevent information security incidents from recurring, but rather helps the organization to recover from them.
References:
* ISO/IEC 27001:2022 - Information security, cybersecurity and privacy protection - Information security management systems - Requirements
* ISO 27001 Key Terms - PJR
* Network Segmentation: What It Is and How It Works | Imperva
* ISO 27001:2022 Annex A 8.2 - Privileged Access Rights - ISMS.online
* [ISO 27001:2022 Annex A 8.3 - Cryptographic Controls - ISMS.online]
* [ISO 27001:2022 Annex A 5.30 - Information Security Threat Management - ISMS.online]
* [ISO 27001:2022 Annex A 5.31 - Information Security Integration into Project Management - ISMS.
online]
* [ISO 27001:2022 Annex A 8.13 - Information Backup - ISMS.online]


NEW QUESTION # 28
What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?

  • A. Risk retention
  • B. Risk avoidance
  • C. Risk modification

Answer: C

Explanation:
Risk modification is one of the four risk treatment options defined by ISO/IEC 27001, which involves applying controls to reduce the likelihood and/or impact of the risk. By requiring its employees to change their email passwords at least once every 60 days, Company A has implemented a risk modification option to reduce the risk of unauthorized access to its email accounts. Changing passwords frequently can make it harder for attackers to guess or crack the passwords, and can limit the damage if a password is compromised.
The other three risk treatment options are:
* Risk avoidance: This option involves eliminating the risk source or discontinuing the activity that causes the risk. For example, Company A could avoid the risk of email compromise by not using email at all, but this would also mean losing the benefits of email communication.
* Risk retention: This option involves accepting the risk and its consequences, either because the risk is too low to justify any treatment, or because the cost of treatment is too high compared to the potential loss. For example, Company A could retain the risk of email compromise by not implementing any security measures, but this would expose the company to potential breaches and reputational damage.
* Risk transfer: This option involves sharing or transferring the risk to a third party, such as an insurer, a supplier, or a partner. For example, Company A could transfer the risk of email compromise by outsourcing its email service to a cloud provider, who would be responsible for the security and availability of the email accounts.
References:
* ISO/IEC 27001:2013, clause 6.1.3: Information security risk treatment
* ISO/IEC 27001 Lead Implementer Course, Module 4: Planning the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 6: Implementing the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 7: Performance evaluation, monitoring and measurement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 8: Continual improvement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 9: Preparing for the ISMS certification audit
* ISO 27001 Risk Assessment & Risk Treatment: The Complete Guide - Advisera1
* Infosec Risk Treatment for ISO 27001 Requirement 8.3 - ISMS.online2
* ISO 27001 Clause 6.1.3 Information security risk treatment3
* ISO 27001 Risk Treatment Plan - Scrut Automation4


NEW QUESTION # 29
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?

  • A. The effectiveness of the training and awareness session was not evaluated
  • B. Lisa did not take actions to acquire the necessary competence
  • C. Skyver did not determine differing team needs in accordance to the activities they perform and the intended results

Answer: C

Explanation:
According to the ISO/IEC 27001:2022 Lead Implementer Training Course Guide1, one of the requirements of ISO/IEC 27001 is to ensure that all persons doing work under the organization's control are aware of the information security policy, their contribution to the effectiveness of the ISMS, the implications of not conforming to the ISMS requirements, and the benefits of improved information security performance. To achieve this, the organization should determine the necessary competence of persons doing work under its control that affects its information security performance, provide training or take other actions to acquire the necessary competence, evaluate the effectiveness of the actions taken, and retain appropriate documented information as evidence of competence. The organization should also determine differing team needsin accordance to the activities they perform and the intended results, and provide appropriate training and awareness programs to meet those needs.
Therefore, the scenario indicates that Skyver did not determine differing team needs in accordance to the activities they perform and the intended results, since Lisa, who works in the HR Department, found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. This implies that the session was not tailored to the specific needs and roles of the HR personnel, and that the information security expert did not consider the level of technical knowledge and skills required for them to perform their work effectively and securely.
References:
* ISO/IEC 27001:2022 Lead Implementer Training Course Guide1
* ISO/IEC 27001:2022 Lead Implementer Info Kit2


NEW QUESTION # 30
Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. did the ISMS project manager complete the corrective action process appropriately?

  • A. No, the corrective action did not address the root cause of the nonconformity
  • B. No, the corrective action process should also include the review of the implementation of the selected actions
  • C. Yes, the corrective action process should include the identification of the nonconformity, situation analysis, and implementation of corrective actions

Answer: B

Explanation:
According to ISO/IEC 27001:2022, the corrective action process consists of the following steps12:
* Reacting to the nonconformity and, as applicable, taking action to control and correct it and deal with the consequences
* Evaluating the need for action to eliminate the root cause(s) of the nonconformity, in order that it does not recur or occur elsewhere
* Implementing the action needed
* Reviewing the effectiveness of the corrective action taken
* Making changes to the information security management system, if necessary In scenario 9, the ISMS project manager did not complete the last step of reviewing the effectiveness of the corrective action taken. This step is important to verify that the corrective action has achieved the intended results and that no adverse effects have been introduced. The review can be done by using various methods, such as audits,tests, inspections, or performance indicators3. Therefore, the ISMS project manager did not complete the corrective action process appropriately.
References:
1: ISO/IEC 27001:2022, clause 10.2 2: Procedure for Corrective Action [ISO 27001 templates] 3: ISO 27001 Clause 10.2 Nonconformity and corrective action


NEW QUESTION # 31
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